Refunds and cancellations

Coffee is a food product, so we cannot take back a pack that has been delivered in good condition. We replace or refund anything that arrives damaged, wrong or incomplete.

Cancelling an order

You can cancel any time before dispatch for a full refund. Write to us with your order reference.
An order cannot be cancelled once it has been dispatched.

Damaged, wrong or missing items

Write to us within 48 hours of delivery with your order reference and photographs of the pack and the outer box.
We will send a replacement at no cost or refund the item, whichever you prefer.

What we cannot refund

Packs that have been opened or used, unless the product itself is faulty.
A change of mind after delivery, or a taste preference.
Orders returned because the address was wrong or nobody was available, beyond the terms in the shipping policy.

How refunds are paid

Approved refunds go back to the original payment method within seven working days. The bank or card issuer may take a few more days to show the credit.

Last updated 5 October 2026